In order to provide perfect service to customers, eliminating the customer's worries. Our company developed a comprehensive after-sales service after-sales service system and effective measures, and open special after-sales service hotline, to the user to provide satisfactory answers to your questions and technical support; and equipped with after-sales service department, pay a return visit to the customers on a regular basis.The company now has more than 10 professional engineers, as a strong after-sales service after-sales service team to provide protection for your after-sales service. Our company has made the following maintenance services to your commitments, and in accordance with the requirements of the pledge to provide you with maintenance services.

1. the machine one-year limited warranty

Since the day you buy (in the official purchase date), the machine free of charge for one year warranty.

2. after-sale process

1) the machine installation is successful, the company customer input files, send employees to specialized after-sales service engineers, responsible for technical follow-up service, time tracking machine usage. After the newspaper appeared machine-impaired you can call our dedicated after-sales service hotline: 0755-27009002, or inform us in writing after-sales service department, we are within 1 hour notice before the phone with you to understand in detail the reasons for the failure, and to determine the time-site repair.

2) after-sales service engineers, door repair, first a detailed examination of the machine, then give you details of cause of the malfunction, and then repair the machine after the repair to confirm the repairs were completed after the signing table to determine after-sales service operations.

3. home repair time

Guangzhou, Shenzhen, Dongguan, Zhongshan, Foshan and other cities within four hours of work-site maintenance, outside the province-site repair within 24 hours.

4. eliminating the warranty obligations of

For the following reasons caused by machine malfunctions, working abnormal or damaged, our company assumes no obligation to warranty, please select paid services.

1) when your machine is beyond the warranty period of time;

2) your failure to require the use and maintenance manual machine or man-made damage;

3) natural disasters and other force majeure (such as earthquakes, fires, etc.) reasons.

In order to provide you with better service, to protect your rights, Shenzhen solid-Er-qi Packaging Machinery Co., Ltd. welcome you to supervise our work.

After-sales service hotline: 0755-27009002